Resume

JOSEPH C. NEILSON

9 Beacon Hill Blvd. North Andover, Massachusetts 01845

(978) 975-5662 (Home)     (508) 574-5995 (Cell)

joey.neilson@verizon.net

_______________________________________________

OBJECTIVE

Dynamic technical education with a passion for teaching, seeking opportunities to assist organizations develop and expand IT skills through formal training and coaching.

HIGHLIGHTS OF QUALIFICATIONS

• Extensive experience in all size IT environments including expertise in operating systems, network and storage integration disciplines. Experiences include IT hardware, software services and support.

• Over twenty years experience in delivering technical training for all audiences, including all aspect of systems Administration, networking, and clustering technologies.  Enjoyed excellent rapport with all audiences and consistently achieved highest level of student satisfaction while at the same time maintaining high percentage of platform time.  Many students would return to take the next class in a series and specifically request classes that he delivers.
• As manager of technical instructors, the team achieved consistently high student satisfaction while returning a profit to the business.  As a working manager, lead the team by example and extended responsibilities included hiring, development, and evaluation of instructors.
•  
• As manager of classroom and lab resources, demonstrated fiscal responsibilities.  Balanced cost and value of all expenditures to ensure objective are met at lowest cost while not compromising satisfaction.  Extensive use of tools and processes enabled rapid reconfiguration of system resources allowing maximum utilization.  Day-to-day activities include configuring user accounts and equipment access, Systems installation, configuration, backup, upgrades, and troubleshooting.

• Enterprise datacenter experience.  As a customer service engineer, maintained computer systems within the demanding banking industry.

• Available for travel to support business objectives.  Extensive experience traveling throughout Europe and Asia and demonstrated effective trainer for international audiences.

PROFESSIONAL EXPERIENCE

Hawaiian Islands Unlimited                                                                        North Andover, MA

Consultant 2006 to Present

Conducted classes for IBM Education (AIX, HACMP, Linux and LPAR) at various locations throughout the United States.

Joseph C. Neilson, page 2

Lakeview Tech, (Availant, CLAM Associates)                                          Waltham, MA

Principal Education Specialist 1995 to 2006

Conducted classes for IBM Education (AIX, HACMP, Linux and LPAR).  Supported training labs for AIX, AS/400, LINUX, Tivoli and HACMP training classes.

University of Massachusetts – Lowell                                                        Lowell, MA

Adjunct Facility 1994 to 1996

Conducted courses on Novell NetWare and Local Area Networking.

Wang Laboratories, Inc.                                                                               Lowell, MA

Technical Education Consultant 1986 to 1995

Conducted training for sales, support, and customer engineers on the Wang VS, IBM’s AS/400, Novell LANs, and Open/image product lines.

Managed instructors and lab technicians

Wang Laboratories, Inc.                                                                               Honolulu, HI

Area Technical Specialist 1981 to 1986

Project managed the design and staffing of the Asia Support Center in Hong Kong

Supported Customer Engineers throughout Asia on Wang computer systems.

Burroughs Corporation                                                                                Honolulu, HI

Field Engineering Branch Specialist                                                      1973 to 1981

Responsible for preventive and corrective maintenance procedures at Burrough’s (Unisys) largest account in Hawaii.

U. S. Navy                                                                                                       Various

Data Systems 1st Class (E-6)                                                                   1966 to 1973

Integrated satellite data communication research projects into an operational system by designing and implementing operational and maintenance procedures.

EDUCATION

Hawaii Pacific College Honolulu, HI                                 Graduated 1980,

B. S. Business

Maryknoll High School Honolulu, HI                                 Graduated – 1965

Certification

Advance Technical Expert IBM System p5 2006 2006

ComTIA CTT+ 2004

Cisco CCNA 2000

Novell CNE/CNI 1990

Publication

AIX 5L Administration, contributing author2002

Access to Wang 1995

Participated in numerous career-related seminars, workshops and conferences.

References Available: Upon Request